QUARTZ
Q1. Is electric bike pre-assembled?
YES!It is 85% pre-assembled. You just need to install the handlebars, front wheel, lights and pedals, which takes about 30 minutes.
Q2. Can it ride in the city?
Deruiz Ebike production standards are completely in line with European laws. You don’t need to worry about your ebike unable to go on the road.
Q3. How far can it get on one full charge?
DERUIZ actual cycling mileage:
Level 1, 100KG, 161KM, Level 2, 100KG, 119KM, Level 3, 100KG, 76KM, Level 4, 100KG, 65KM, Level 5, 100KG, 53KM.
Q4. Who do I ship my item to, if it's broken or damaged?
We provide one-year warranty for DERUIZ electric bike. If you have any problem with the ebike, pls feel free to contact our tech team and we will solve your problem.
Click your order or click the seller name, send us a message.
Q5. What's the difference between e-bike and assisted bike mode?
Ebike Mode means a full electric bike is only driven by the motor,reaching a top speed up to 25km/h. You can just press down the switch with your thumb to cruise without pedaling.
Assisted Bike Mode means a hybrid mode where you must pedal to get the electric assist, pedal assist mode enables you to ride longer distances. DERUIZ electric bike is Hybrid mode.
Q6. Does this bike need a special air pump for the tires?
No，you can use the same air pump that non electric bikes use.
Note: The tires come flat in the package to avoid any damage during transportation and you need to inflate the tires before ride.
Thanks for your question. If you have any problems, pls let us know.
Q7. Are ebikes legal on the road and bike paths?
The legality of ebikes depends on the location and type of ebike. In general, pedal-assist ebikes that provide assistance up to 20 mph and have a motor of 750 watts or less are allowed on bike paths and trails, while throttle-based ebikes and high-speed ebikes may be restricted or banned.
Q8. where is the controller? In battery?
There is a control display on the handlebar. You adjust the assist level with the buttons on the display and then pedal to start your ride.
MARBLE
Q1. does the bike fold?
No,but the front wheel owns a quick release skewer,easy to disassemble,set up and carry the ebike
Q2. If I ran out of battery mid way, can I still bike it?
Yes, you can still ride it like a normal bike without electric assist.
Q3.Can I attach a bracket to the back of the bike?
Dear customer, you can try to attach a bracket to the front of the electric bike. Of course, we will also have our own styles, which are already in mass production, and we will continue to update the dynamics. If you have any questions, pls feel free to contact us.
Q4. If I'm roughly 250lbs, this can help me get around, right?
Yes, the electric bike can help you to get around. Pls note: the speed and the mileage are also affected by your riding style and weight.
If you have any questions, pls feel free to contact us.
Q5. How long does it take to assemble this ebike?
30 minutes. This ebike is easy to assemble. You are able to set it up quickly by following the assembly video the seller post on the page.
Q6. I plan on getting this bike but what is the actual range for fully electric mode and pedal assist mode?
Dear customer, the actual range depends on your riding style and weight. From our testers, DERUIZ actual cycling mileage:
Level 1, 100KG, 161KM, Level 2, 100KG, 119KM, Level 3, 100KG, 76KM, Level 4, 100KG, 65KM, Level 5, 100KG, 53KM.