DeutschFAQ
General
Please contact us at [email protected], DERUIZ’s support team will respond and help you in time.
We respect your privacy. Our policy on data protection complies with local data privacy laws. No personal data will be collected without knowledge and consent.
Ebike mode (Pedelec) means that a fully electric bike is powered by a motor, but you also have to pedal and your (assisted) top speed of 25km/h is not exceeded.
If you mainly commute short distances and ride leisurely within the city, a city ebike is more suitable due to its comfortable posture and urban-friendly design. If you plan to switch between different terrains and engage in longer rides, a trekking ebike might be better suited for its versatile features.
E-Bikes & Accessories
Yes, there are some optional accessories such as front racks, side bags on our website. In the future more new parts will be introduced, please stay tuned.
You can choose to download the DERUIZ APP from the Apple store or Google play, and then connect to your Deruiz ebike via Bluetooth. This application is available for iOS and Android systems.
Yes, you can easily remove it with a key and take it home to charge.
Yes, you can use it as a normal bike, which is also quite smooth to ride. Of course, please charge the battery in time to better maintain its life.
Shipping & Orders
You can choose to change the address until the order is shipped. Once the tracking number is generated, the address cannot be changed.
The Deruiz electric bike is delivered 85% fully assembled, safely and securely packed in a box that includes assembly tools and manual. If you encounter problems during assembly, please scan the QR code to view the relevant assembly video, or contact us directly at [email protected]
*Free shipping in Germany
*€19.95 per e-bike in Austria, Netherlands, Poland
*€40 per electric bike in Czech Republic, France, Spain, Italy to the following postcodes:
Czech Republic (postcodes 1-8);
France (postcodes 1-10);
Spain (zip codes 1-10);
Italy (zip codes 1-10).
After receiving your order, the general preparation time is 1-2 working days, and the shipping time is 3-5 working days. If your address is far from Germany, this time may be longer.
Return & Warranty
Deruiz provides a 2-year warranty, including a 10-year warranty on the frame. PLEASE NOTE: The warranty only covers manufacturing and quality defects, not collision damage. Check out DERUIZ Electric Bikes here for more warranty terms.
If your problem is covered under warranty, this is at no cost to you.
We have a 14-day return policy, which means you have fourteen (14) days from the time you receive your item to request a return. You also have the right to exchange it for another model, or color.
Please do so if possible. Of course, if the relevant things are damaged, such as packing boxes, please try your best to improve. In addition, the parts of the ebike must be placed in the box, and the front fork should be placed on the fixed bracket. thank you for your support!
Payments
If you cannot pay successfully, please follow the steps below: 1. Check if your card has sufficient funds. 2. Check your internet connection and refresh. If it still doesn’t work, please contact us at [email protected].
You can choose to use credit card, Google Pay, Apple Pay and other payment methods. At the same time, DERUIZ also provides Klarna “Buy now, pay later”
You can buy DERUIZ e-bikes in installments through Klarna.
Sorry, there is currently no bank transfer access on the DERUIZ website. If you need it, please contact our customer service [email protected], and the corresponding bill will be sent to you, and then you can make the payment.
Ride and Share with @DERUIZ
Free Shipping
Throughout Germany. For other EU countries are available for extra 19~40 euros shipping cost.
Online Support
We will be happy to advise you about AI Chatbot. Or send us an e-mail to [email protected]
2 Year Warranty
Every Deruiz ebike comes with a 2 year warranty against manufacturing defects. and solve your worries.
14-Days Free Trial
The quality of Deruiz products will never let you down! If conditions are met, send it back for a refund.