How to Handle Bike Repairs for Your DERUIZ bike

Purchasing DERUIZ e-bikes is an exciting investment in your cycling experience. However, like any mechanical device, there may be times when your e-bike requires maintenance or repairs. In this blog, we will guide you through the steps to handle bike repairs for your DERUIZ bike, ensuring a smooth and efficient resolution to any issues you may encounter.

Should you experience any problems or faults with your DERUIZ e-bike, there are two primary ways to get support:

1. Visit DERUIZ Service Point

You can directly visit our official service point, where technicians will provide professional assistance.

2. Contact us

Alternatively, you can submit a form to our DERUIZ customer support email at [email protected]. When reporting a problem, please ensure that you provide the following information:

Bike model name and a detailed description of the e-bike issue, including fault symptoms and any relevant details about its usage environment.
Frame serial number, purchase channel and date, which will help us verify the warranty period.
Contact information, such as your email address or phone number, so that we can reach out to you promptly.

Response and Solution

DERUIZ after-sales team will respond to your inquiry as quickly as possible.

If the problem can be resolved through remote guidance, we will provide detailed steps and instructions for you to follow. If on-site repair is necessary, here are two options for you to consider.

You can bring your e-bike to our official service point, where experienced technicians will conduct the necessary repairs; or
With prior permission from our after-sales team, you may choose to visit a non-official service center for repairs. However, please ensure you retain the repair invoice and provide it to us after the service is completed. We will reimburse reasonable (Within normal price standards) repair costs in accordance with our warranty policy.

At DERUIZ, we prioritize customer satisfaction and strive to provide efficient and reliable after-sales support, ensuring that your cycling experience remains enjoyable and hassle-free.

Bike Monkey Frankfurt

Leave a comment

Why Bike Monkey Frankfurt?

Expertise:As a recognized expert in bicycles and E-Bikes, Bike Monkey Frankfurt stands out for its in-depth knowledge.
Comprehensive On-site Service:The service provided by Bike Monkey Frankfurt goes beyond mere sales, offering optimal maintenance and repairs right on-site.
Customer Focus:At Bike Monkey Frankfurt, the customer is at the center. The team takes the time to understand individual needs and provides excellent service.

Visit Bike Monkey Frankfurt for excellent Deruiz E-Bike service!

Choose quality and top-notch service. Visit Bike Monkey Frankfurt for all your Deruiz E-Bike needs. The team looks forward to providing personal advice and ensuring an outstanding riding experience.

Fahrradladen am Kloster – Your Destination for Deruiz E-Bike Service in Krefeld

Leave a comment

At Fahrradladen am Kloster, we perform meticulous initial inspections to ensure that your Deruiz E-Bike is in top condition. If needed, diagnostic work is carried out to identify potential issues early on.

Our experienced team at Fahrradladen am Kloster is available for high-quality repairs and maintenance services for E-Bikes and Pedelecs. Rely on their expertise for reliable repairs.

At Fahrradladen am Kloster, you have the opportunity to test ride Deruiz E-Bikes and receive expert purchasing advice. This way, you can find the E-Bike that perfectly suits your needs.

Deruiz Peridot Folding E-bike – A cleverly designed e-bike with an unbeatable price

Leave a comment

Welcome to the world of DERUIZ, where price and performance meets style and versatility. We are thrilled to announce the launch of our latest masterpiece, the DERUIZ Peridot electric bike. Join us as we explore the fun and useful features of the DERUIZ Peridot, the ultimate electric folding bike in the sub €1500 category.

First, let’s highlight some of the key components:

The Peridot is equipped with a silent, yet powerful, 48V 250W hub motor with an amazing 50Nm of torque, and combined with a 499Wh battery, this bike will take you this time, beyond.

It also features 8-speed Shimano gears and ultra-versatile 20” x 3.0” tires that provide both comfort and safety, even in snowy roads.

The bike comes equipped with wide alloy mudguards, front suspension fork with 60mm travel, hydraulic disc brakes, front and rear lights (with brake lights for added visibility), sturdy kickstand, and an ultra-functional rear rack. This bike has it all!

But here is what makes the Peridot REALLY stand out:

Built with a low-step, folding aluminum alloy frame, this bike is made for riders as petite as 150cm and as tall as 190cm.

The Peridot comes with a three-fold folding system that is both easy and functional to operate. Simply fold handlebars, frame, and pedals down to create a slim and portable package that fits in most car trunks and camper vans.

When folded, the bike is merely W x H x L – 48cm x 75cm x 84cm

The canvas strap on the rear rack attaches to the front fork, ensuring the bike remains secure and intact during transport.

Don’t be fooled by its small size, the Peridot is a mean machine. The welded-on rack allows for an impressive cargo weight up to 50kg.

What’s even more exciting is that the rear rack quick-connect system is compatible with a wide array of accessories such as child seats, seat pads, rear baskets, pet carries, and more, brining endless possibility and convenience to our riders.

Who is Peridot designed for?

At first glance, the Peridot might seem to be for those only looking for a folding bike, but in reality, this bike is made for riders looking for a functional, easy to ride, and extremely versatile bike, with an unbeatable price.

The smaller wheel size and the step-through frame makes this the ideal bike for families, young urban commuters, and even for riders with knee-mobility issues.

The folding design makes it perfect for apartments, or storing in the office or small garages, and for taking with you on your weekend getaway.

Enhanced Value for Money:

At DERUIZ, we strive to provide our customers with the best value for their investment. With the Peridot, we have gone above and beyond to deliver a truly exceptional electric bike that combines high performance with affordability. Priced at only €1399, the Peridot offers a wide range of features that surpass many other models in the market, showcasing our utmost sincerity and commitment to our customers.

If you’re in search of a green, affordable, and versatile electric bike that ticks all the boxes, head over to DERUIZ. Explore our range of electric bikes, including the Peridot, and discover the perfect ride that suits your needs.

Tretkraft Bicycle Service and Deruiz E-Bike: Together for Your Mobility in Hannover

Leave a comment

Bicycle service is completely stress-free and time-saving. The team at Tretkraft understands that your bicycle is more than just a mode of transport – it’s a part of your life.

That’s why Tretkraft offers you a service tailored to your needs and takes care of your bicycle so that you can focus on the important things in life.

Services provided by Tretkraft:

Mobile repairs and servicing: Tretkraft sends experienced mechanics directly to you for repairs and servicing on your Deruiz e-bike. A convenient service that eliminates the hassle of visiting a workshop.
Maintenance services: Regular maintenance services to ensure that your Deruiz E-Bike remains in optimal condition. This not only ensures optimal performance but also prolongs the lifespan of your E-Bike.
Quality services: Tretkraft Bicycle Service offers the same quality as a stationary bicycle workshop, but with the added advantage of mobility and flexibility.

5 Tips for maintaining batteries in low temperatures

Leave a comment

As one of the most expensive components of an electric bike, the battery, requires special attention during the winter months. In cold weather, the chemical reactions within the battery slow down, leading to decreased power output and a shorter range. Proper maintenance during winter ensures the longevity and reliability of your electric bike battery.

Store Indoors:

When not in use, store your e-bike and its battery indoors in a controlled environment. The optimal temperature range for storage is between 10-25°C (50-77°F). Storing the battery in a moderate climate prevents it from being exposed to extreme cold, which can adversely affect its performance.

Charge Indoors:

Avoid charging your e-bike battery in cold environments. Charging in low temperatures can significantly lower the battery’s capacity and overall lifespan. Instead, bring the battery indoors and charge it at room temperature. Charging at a moderate temperature ensures efficient charging and helps maintain the battery’s health.

In low temperatures, it is advisable to avoid fully depleting the battery. Lithium-ion batteries commonly used in e-bikes experience reduced performance and capacity in extreme cold conditions. To minimise the impact of low temperatures, try to keep the battery half charged at least.

Regularly Use:

Regular usage is beneficial for e-bike batteries, especially during the colder months. If feasible, aim to ride your e-bike at least once a week. Regular use keeps the battery active and prevents it from entering a deep discharge state. This practice can extend the battery’s overall lifespan and ensure optimal functionality.

Insulate the Battery:

Providing insulation to the battery is an effective way to maintain its temperature during cold rides. Consider using battery covers or thermal wraps specifically designed for e-bike batteries. These accessories help retain heat and protect the battery from extreme temperature fluctuations, ultimately enhancing its performance in cold weather.

Visit DERUIZ website now and discover our amazing collection of electric bicycles that has everything you need. This time, beyond, with DERUIZ!

PeTTObike: Premium Deruiz E-Bike After-Sales Service Partner

Leave a comment

PeTTObike, your trusted specialist shop for comprehensive 360-degree service on all types of bicycles, especially e-bikes and custom builds, has formed an exciting partnership with Deruiz E-Bikes. This partnership promises world-class after-sales support for Deruiz electric bicycles.

At PeTTObike, it’s all about the love of cycling. With a dedicated team of experts knowledgeable in both technology and custom fabrication, PeTTObike offers not only fast and reliable technical service for Deruiz E-Bikes, but also ensures your Deruiz electric bike is always in top condition through our workshop. We’re ready to implement individual adjustments and custom builds to the highest standards.

5 Tips for Locking Your Bike

Leave a comment

As the popularity of e-bikes continues to soar, so does the importance of protecting your bikes. Your e-bike is a valuable investment, and taking the necessary steps to lock it securely is crucial. In this blog post, we will provide you with some tips for ensuring the utmost security for your e-bike.

Invest in a High-Quality Lock:

Your e-bike deserves a lock that matches its value. Opt for a premium U-lock or a heavy-duty chain lock made from hardened steel. These types of locks offer superior resistance against bolt cutters and other tools commonly used by thieves.

Utilize Multiple Locks:

Adding an extra layer of security by using multiple locks can significantly deter thieves. Employ a combination of locks, such as a U-lock and a cable lock, to safeguard different parts of your e-bike (for example, your saddle and your front and rear wheel). This strategy not only increases the difficulty for thieves but also ensures that even if one lock is compromised, the others provide added protection.

Secure Valuable Components:

Thieves often target e-bike components such as batteries and motors, which hold substantial value. Secure these components individually with additional locks or consider removing them when parking your e-bike for an extended period. By doing so, you minimize the appeal to thieves and make your e-bike less attractive as a target.

Choose a Secure Parking Location:

When selecting a parking spot for your e-bike, prioritize safety and visibility. Look for well-lit areas with high foot traffic, preferably equipped with surveillance cameras. Public bike racks or designated parking areas near establishments are ideal choices. Avoid secluded or dimly lit areas, as they provide cover for thieves to operate unnoticed.

Lock Your Bike Down to Something:

It is necessary that you lock your bike down to something heavy (for example, to your riding partner’s e-bike) or to some fixed installations (for example a bike rack or a railing or a pole). This is an added deterrent and makes it more difficult for thieves to just carry your e-bike away (so that they can work on breaking the locks later).

Register Your E-Bike and Install GPS Tracking:

DERUIZ e-bikes have unique serial numbers, and the company keeps records of each customer’s frame serial number upon purchase. In the unfortunate event of theft, promptly report it to the police and reach out to the DERUIZ support department for assistance. Additionally, consider registering your bike’s serial number with local authorities or installing a GPS tracking system, which can help in recovering your bike if it gets stolen.

Have you picked the perfect bike for your needs? Visit DERUIZ website now and place your order. This time, beyond, with DERUIZ!

We Like Bikes – Our New Partner Workshop in Germany

Leave a comment

Looking for a professional bicycle mechanic for your Deruiz E-bike? We Like Bikes is now a maintenance and repair center for Deruiz products. We Like Bikes offers flexible appointment scheduling and is always there for you with the best service.

Since 2017, We Like Bikes has offered mobile repair services in Munich and Rosenheim. Currently, We Like Bikes has 7 mechanics in Germany and a store in Haar/Munich.

As the name suggests, We Like Bikes and we like them a lot! We do it out of passion for the world of bicycles. You can contact us by email, telephone, or visit our website to schedule a personal workshop appointment.

The collaboration between Deruiz ebike and We Like Bikes ensures that your e-bike is always in top condition. If you need support with a Deruiz E-bike, you can contact We Like Bikes.

VROOM-repair DERUIZ partner workshop in Frankfurt Metropolis

Leave a comment

DERUIZ EBIKE is excited to share the exciting news: VROOM-repair, an emerging player in the bike scene since 2022, is now our exclusive partner for after-sales service in the pulsating metropolis of Frankfurt.

VROOM-repair was born out of a passion for bicycles and a strong entrepreneurial spirit. The team consists of experienced two-wheeled masters, agile mechanics, logistics experts and administrative geniuses who all share a common love of bikes and a unique style factor. At DERUIZ EBIKE we appreciate this dedication and share the vision of raising the level of service for our customers.

First-class service right in your neighborhood

VROOM-repair makes bicycle service as easy as it’s ever been. With a state-of-the-art workshop hub in Frankfurt, they not only offer high-tech workstations, but also a fully automated wash system to get your DERUIZ EBIKE gleaming again. The service is quick, hassle-free and affordable so you can relax while VROOM-repair takes care of your DERUIZ e-bike.

Cycling in Rain: Essential Tips for a Safe Ride

Leave a comment

Cycling is a popular outdoor activity that offers numerous health benefits. However, when engaging in outdoor activities, unforeseen circumstances can arise, such as rain. While we don’t recommend cycling in the rain or exposing your e-bike to prolonged moisture, there are measures you can take to ensure a safe ride.

Preparation for your bike

Rainy conditions can make roads slippery, so it’s crucial to take precautions before heading out. Start by checking your tires and consider slightly deflating them to increase the contact area with the ground. At the same time, investing in high-quality tires is essential. DERUIZ bikes are equipped with high-quality tires that are durable, especially the Mica series, featuring Schwalbe Marathon series known for their exceptional stability and traction.

Ensure your bike has a powerful LED lighting system to enhance visibility. Many DERUIZ models, especially the Quartz series, come with innovative designs and feature a strong 50-lux LED front lighting and integrated rear brake light, improving safety.

Adjusting your riding style and allowing for increased braking distance is crucial in rainy conditions. DERUIZ bikes, particularly the Mica series equipped with the TEKTRO T275 hydraulic braking system, offer excellent braking performance, ensuring superior control and safety during ride.

DERUIZ electric bicycles are also equipped with fenders to protect the front, back, and rear from road spray. These fenders also prevent water and debris from entering the bike frame’s down tube, making it easier to clean both your clothes and the bike frame.

Preparation for yourself

In addition to bicycle preparations, proper waterproof gear is essential.

Wearing reflective clothing or bright-colored attire makes you more visible in the rain, making it easier for drivers to see you.

Stay dry and comfortable throughout your journey by wearing breathable waterproof jackets and pants. Wear more waterproof shoes.

Enhance visibility and prevent raindrops from obstructing your vision by using a helmet cover specifically designed for rainy conditions.

Post-Ride Maintenance

After riding in rain, it’s crucial to give your bike some extra care to prevent any damage.

Dry Your Bike: Use a clean, dry cloth to wipe off any excess water from your bike, paying particular attention to the drivetrain, brakes, and frame.

Lubricate Moving Parts: Apply lubricant to the chain, sometimes to derailleurs, and other moving parts to prevent rust and ensure smooth operation.

Check for Damage: Inspect your bike for any signs of damage, such as cracks, loose bolts, or worn-out brake pads. Address any issues promptly.

More to explore

Visit DERUIZ website now and discover our amazing collection of electric bicycles that have everything you need. Experience the joy of riding with DERUIZ!

Super Cycles: Your DERUIZ Ebike Specialist in Munich!

Leave a comment

Experienced Bike Workshop: At Super Cycles bike workshop, a trained and experienced team is available to take care of your bikes and DERUIZ e-bikes. Whether it’s emergency repairs, inspections or maintenance – Super Cycles offers a quick and hassle-free service. We recommend regular inspections on site in Munich to ensure flawless operation.

Exclusive Test Rides with DERUIZ ebike: Discover the world of DERUIZ ebike! Super Cycles offers you the unique opportunity to test the latest models of DERUIZ ebike. Experience innovation, style and comfort during a test ride at Super Cycles shop in Munich.

Excellent Partnership for Mobility: Super Cycles shares DERUIZ ebike’s vision of revolutionizing urban mobility through high-quality, innovative and environmentally friendly means of transportation. As your reliable partner in Munich, we are proud to be part of this movement.

Visit Super Cycles and experience the fusion of quality, service and passion for cycling.