>
>
>
Germany
Netherlands
England
France
Italy
Spain
Terms & Conditions
1. General / Scope of Application
1.1 The company Deruiz Germany GmbH distributes the Deruiz brand and is referred to below as "Deruiz Germany". Deruiz Germany carries out all orders on the basis of the following General Terms and Conditions (GTC). Any other conditions of the buyer are expressly rejected. Transfers of the buyer's rights and obligations from the purchase contract require the written consent of Deruiz Germany.
2. Offer and conclusion of contract
2.1 All information on specifications and descriptions of "Deruiz Germany" products are non-binding. This applies in particular to all images, technical drawings, dimensions, weights, product descriptions and prices published in connection with "Deruiz Germany" products. No guarantee of properties can be given with this information. Errors and omissions remain reserved.
2.2 By placing the products in the online shop, we make an offer to purchase these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before placing your binding order using the correction aids provided and explained in the ordering process. By clicking the order button "Order with payment" you make a binding offer to purchase the goods in the shopping cart. Confirmation of receipt of the order will follow immediately after the order has been sent within 2 working days by email. We accept the contract by confirming the order or by sending the goods.
2.3 We reserve the right to reject your offer or to contest concluded contracts if the ability to deliver is excluded due to errors in the merchandise management system or for other reasons.
3. Prices and payment
3.1 All prices include VAT and are stated in euros. The customer can choose between advance payment (bank transfer), credit card payment, PayPal and instant bank transfer. You will find more information about the different payment methods during the ordering process.
3.2 Deruiz reserves the right to increase its prices appropriately if, after the conclusion of the contract with a buyer who is a consumer, cost increases occur, in particular due to collective agreements or increases in material prices, and if at least 4 months elapse between the conclusion of the contract and the planned delivery. In the case of commercial customers, cost increases can be passed on immediately, regardless of this period.
4. Delivery / Retention of Title
4.1 The buyer bears the costs of delivery. The amount of the shipping costs is shown separately during the ordering process and shown separately on the invoice. For deliveries abroad, higher shipping costs may apply. For customers who are consumers, the delivery costs shown in the binding order apply.
The costs for commercial customers, if concluded, are based on Appendix X to the dealer contract. For deliveries to non-EU countries, additional customs duties, taxes and fees apply.
4.2 If the buyer is responsible for the undeliverability of a shipment, he must bear the additional costs incurred as a result. Shipments are considered undeliverable if no authorized recipient is found and the collection deadline has passed without result, acceptance is refused by the recipient or authorized recipient, or the recipient cannot be found at the address provided by him.
4.3 The delivery times stated on the website or in our order confirmation are calculated from the time of our order confirmation, but in the case of advance payment by bank transfer, not before the invoice amount has been credited to our account. For deliveries abroad, delays may occur due to foreign transport companies.
4.4 A delay in delivery due to force majeure, strikes, non-delivery by Deruiz Germany or other operational disruptions for which Deruiz Germany is not responsible shall not give rise to any claims by the buyer against Deruiz Germany.
4.5 The goods remain the property of Deruiz Germany until the purchase price has been paid in full. The buyer must inform us immediately upon becoming aware of any third-party access to the reserved goods. The buyer is liable for all costs incurred in removing the access, in particular by filing a third-party objection, unless they are reimbursed by the third party concerned.
5. Cancellation policy for the cancellation of a purchase contract for one or more bicycles (freight goods)*
Right to withdraw
If you are a consumer, you have the legal right to withdraw from this contract within thirty (30) days without giving any reason.
The withdrawal period shall be thirty (30) days for complete bicycles from the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last piece.
To exercise your right of withdrawal, you must contact us,
Deruiz Deutschland GmbH
Künkelstraße 43/B5
41063 Mönchengladbach
+49 1703281768
[email protected]
inform us by means of a clear statement (e.g. a letter or e-mail) of your decision to withdraw from this contract. You may use the attached sample revocation form, which is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and in any event no later than thirty days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
In case of return, Deruiz will organize the collection of the goods. The customer is responsible for sticking the courier label on the box (provided by Deruiz) and ensuring that the bike is handed over to the courier.
The bicycle to be returned must be in perfect condition.
If you return an item within Germany, you will be responsible for the return postage provided that the item is returned using a return label provided by us. This is located in the envelope of the box.
If you return goods from abroad, you will bear the direct cost of returning the goods.
Refund Request Form Template
(If you want to cancel the contract, please fill out this form and send it back).
To:
Deruiz Deutschland GmbH
Künkelstraße 43/B5
41063 Mönchengladbach
+49 1703281768
[email protected]
I/we () hereby revoke the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ()
Ordered on ()/received on ():
Name / consumer (s):
Address of / consumer (s):
Signature of the consumer (s):
Date:
6. Defects in the goods
6.1 The delivered goods must be inspected immediately upon receipt for obvious material or manufacturing defects as well as transport damage; this is only required for commercial buyers (merchants). In order to give us the opportunity to act accordingly and remedy the situation as quickly as possible, the buyer should report any errors and defects in the goods immediately. Delayed reports do not affect the rights of consumers.
6.2 The warranty is void if the defect is caused by improper use, e.g. in the following context: the purchased item was handled improperly (jumps, radical driving maneuvers, accidents), the purchased item was modified in a way not approved by Deruiz Bikes, the buyer did not follow the instructions for handling, maintenance and care of the purchased item. Normal wear and tear and aging of the battery does not constitute a material defect.
7. Liability
7.1 Deruiz Germany is liable for intent and gross negligence. In addition, Deruiz Germany is liable for damages resulting from injury to life, body or health of persons due to slight negligence.
7.2 Furthermore, Deruiz Germany is only liable for statutory liability under the Product Liability Act and for any contractual claims; in addition, Deruiz Germany is liable for fault that is not based on intent or gross negligence in the event of a breach of an essential contractual obligation, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the customer can regularly rely (cardinal obligation). Essential contractual obligations are understood to be the basic, elementary obligations arising from the contractual relationship that are of particular importance for the proper execution or fulfillment of the contract or that significantly influence the relationship of trust between the parties, in particular the fulfillment of delivery obligations and important information obligations. The amount of liability is then limited to the damage that was foreseeable at the time the contract was concluded and was typical for the contract.
This limitation of liability also applies to the vicarious agents of Deruiz Deutschland.
Privacy Policy
All personal data is treated confidentially. The data required for business transactions is stored and, if necessary, passed on to affiliated companies as part of the order processing. The data is not passed on for other purposes, in particular for advertising by third parties. You can find further details in the privacy policy on our website.
9. Place of jurisdiction and applicable law
9.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
9.2 For all legal disputes arising from the contractual relationship, the place of jurisdiction in business transactions with merchants is the registered office of Deruiz Germany GmbH, Mönchengladbach.
10. Miscellaneous
Any provisions of these General Terms and Conditions that are invalid or unenforceable in whole or in part shall not affect the validity of the remaining provisions. This also applies to regulatory gaps.