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Shipping
1. Shipping of E-Bikes
We ship our bicycles with our shipping company Cargo International / DSV for Germany and DSV / Raben within Europe.
Shipping costs are calculated per bike as listed below.
| Germany | Free delivery nationwide |
|---|---|
| Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain | Free Shipping* |
| Finland, Greece, Sweden | 19,95 € per bike |
| Switzerland** | 165 € per bike** |
| United Kingdom** | 185 € per bike** |
| Norway** | 215 € per bike** |
* Free delivery does not apply to islands and remote areas
**Please note that VAT and customs clearance fees for Switzerland, the United Kingdom and Norway are to be borne by the customer."
2. Shipping of accessories
We ship our accessories with DHL. We offer free shipping for accessories to the countries listed below.
| Germany | Free delivery nationwide |
|---|---|
| Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Finland, Greece, Sweden | Free Shipping* |
| Switzerland, United Kingdom, Norway** | Free Shipping** |
3. Delivery options
Direct shipping to an address specified by you
Delivery times: The preparation time for the order is usually 1-2 working days and delivery by courier usually takes 3-5 working days within Germany and 3-7 days outside Germany. Please note that the courier usually only delivers on working days, not on weekends or public holidays.
Tracking: We will send you an email confirmation with a link and tracking number once your item has been dispatched. The courier will call you in advance to arrange a delivery time.
To track your item on our website, please enter your order ID and email address on the TRACK YOUR ORDER page to check your order status and logistics information.
Scope of delivery: Our bicycles are 65% pre-assembled: You only need to attach the front wheel, front fender, handlebars, and pedals. Instructions are included in the bicycle box, and assembly videos are also available. here Available online. Deruiz uses environmentally friendly packaging materials that are recyclable.
4. Change of delivery address
Please contact us to change your address before your order has been shipped.
5. Lost packages
If the tracking information has not been updated after 3 days, please contact DERUIZ customer service. If the package is confirmed to be lost, DERUIZ will send a second package to you. If the original package arrives later, please reject it and send it back.
6. Pre-order
Pre-orders are charged in full at the time of order. The product will be listed as "Available at Pre-Order" with an estimated delivery date.
The estimated shipping date may vary depending on the color or model you choose. The estimated shipping date is subject to change and is not guaranteed.
You can also contact the support team to confirm the shipping date so that you can successfully receive your package!
You can cancel your order at any time by emailing us before your order has been processed for shipment. However, the cancellation will not be confirmed until you receive a response from our support team.
7. Leasing-Shipping
It depends on the case.
1- If you pick up your order yourself at the Deruiz-Mönchengladbach flagship store, you can select "Pickup" when filling out the form, then there will be no shipping costs.
2- If you choose home delivery, you will have to pay shipping costs of 39 euros (DE).
3- In principle, the shipping of e-bikes to other countries is permitted under the LeasingThis is not permitted. If you are on vacation or a business trip, please contact... [email protected], in order to obtain an accurate shipping price.