faq

Of course! As soon as your order is complete, we will send you an email containing the invoice. If you need any comments added to the invoice, please contact: [email protected]

In short: more power, more efficiency, more reserves.
A 48-volt system offers you noticeably more power than a 36-volt motor – and for several reasons:

More tension, more power
Higher voltage means the motor can draw more energy. This results in faster acceleration, better climbing performance, and more reserves under load or headwinds.

More efficient travel
48-volt systems operate more smoothly and efficiently because they have to "work" less at the same speed. This results in a smoother motor characteristic and greater range per charge.

More torque
Torque is what really propels you forward – especially when starting from a standstill or going uphill. A 48-volt system allows the motor to generate more power, giving you a more confident driving experience.

Larger battery capacities
Many 48-volt batteries offer more Wh. More energy means: longer distances, fewer charging breaks, constant performance – even on tours or in everyday use.

Conclusion
48 volts give you more power, more efficiency, and more range. That's why we at Deruiz consistently rely on this system architecture – for an e-bike that noticeably helps you more in every situation.

Yes! You can purchase your Deruiz e-bike via various channels. Leasingobtain from providers – for example, from JobRad, Bikeleasing, Lease a Bike, BusinessBike and other partners.
All current LeasingYou can find options at any time on the Leasing-Landing page.

If your preferred provider is not yet listed, please work with your employer – many companies can add their own. LeasingExpand your partner network quickly.

Please follow the link to the Shipping Information.

You can conveniently pay using various methods on our website:

Credit and debit cards, Klarna, Apple Pay, Google Pay, PayPal, Giropay, bank transfer, WeChat and Finance a Bike.

Should you receive an email stating "Order failed", we recommend that you simply complete the payment via bank transfer.

After placing your order, you will first receive an order confirmation.

Once your payment has been received and the package leaves our warehouse,
You will receive an email with a link to track your shipment.
You can find all further details in our shipping information.

Your e-bike will arrive safely packaged in a sturdy and environmentally friendly cardboard box. The box is transported upright to protect your bike.
 
Please be sure to check the condition of the box upon delivery before signing for it:
•Does the box have any dents, tears, or pressure marks?
Was he transported lying down?
 
Then be sure to have the driver confirm the damage in writing, sign it, and inform us immediately. This way we can resolve the matter quickly for you.
 
Important:
Please keep the battery packaging. It complies with the regulations for shipping lithium-ion batteries and will be required in case of service.
Accessories that you order separately (e.g. locks) will be shipped separately from the e-bike.

Yes – as long as your package has not yet been shipped, we can adjust the delivery address for you.

However, once a tracking number has been created, changes are unfortunately no longer possible, as the package is already in the shipping process.

If you would like to change your address, please contact our support team as soon as possible.

If you want to assemble your e-bike yourself, simply follow the assembly instructions included with the bicycle. All instructions and videos can also be found online. here on our website.

However, we generally recommend that you have your e-bike assembled at a Deruiz specialist dealer or a bicycle shop near you – this way you can ensure that everything fits perfectly and is adjusted correctly.

If you buy your bike directly from one of our dealers:
Final assembly is free of charge. Accessories that you order separately and that are not part of the standard equipment can also be installed by the dealer – installation costs may apply depending on the complexity.